Customer Policies
Pursuant to the Court entered Interim Order Modifying Customer Programs at the Closing Stores (docket no. 68), and the Interim Order Authorizing the Debtors to Maintain and Administer Their Customer Programs and Honor Certain Prepetition Obligations Related Thereto (docket no. 72), the Debtors are authorized to modify certain of their customer programs, solely with respect to the Closing Stores (collectively, the “Closing Store Customer Policies”). For the avoidance of doubt all customer programs will continue at non-Closing Stores. Accordingly, the Debtors have implemented the Closing Store Customer Policies outlined below in all Closing Stores, which will be clearly posted for customers at cash registers and online at https://cases.stretto.com/EddieBauer for the duration of the Store Closings.
- Adventure Rewards Program: The Debtors will continue to honor Rewards Points on account of the Debtors’ Adventure Rewards Program through and including March 12, 2026. After March 12, 2026, the Debtors will discontinue the Adventure Rewards Program with respect to the Closing Stores, so that customers will no longer earn Rewards Points on account of purchases at Closing Stores nor will such Closing Stores honor Adventure Reward Certificates (as defined in the Customer Programs Motion).
- Refunds and Exchanges: Merchandise sold in the Sales will be on a “final” basis and returns of such items will not be accepted at any of the Debtors’ retail locations.
- Gift Cards: Valid gift cards will be accepted at Closing Stores through and including March 12, 2026. Gift cards may only be redeemed in stores until that date and not online. After that date, gift cards will no longer be accepted. Notwithstanding any policy or law to the contrary, the gift cards and related customer programs are not redeemable for cash at any time.