Dear Valued Neiman Marcus Group Customers,

We have been on a journey to carry on the love and magic that makes Neiman Marcus, Neiman Marcus Last Call, and Bergdorf Goodman such a unique place and bring you the most exceptional and personal luxury experience. However, like most businesses today, we are facing unprecedented disruption caused by the COVID-19 pandemic, which has placed inexorable pressure on our business.

Therefore, on May 7, 2020, Neiman Marcus Group LTD LLC announced that it has entered into a binding agreement with a significant majority of our creditors to undergo a financial restructuring that will substantially reduce the Company’s debt load, and provide access to considerable financing to ensure business continuity. To implement this agreement, we commenced voluntary Chapter 11 proceedings in the U.S. Bankruptcy Court for the Southern District of Texas, Houston Division. You can read the press release and letter from the CEO for additional details.

On May 8, 2020, Neiman Marcus Group LTD LLC received interim approval for all of the first-day motions, allowing business continuity throughout the proceedings. You can read the press release for additional details.

For DIP Eligible Holders, you can access the Syndication Materials, including the DIP and Exit Syndication Notice and Instruction Form. The DIP Subscription Deadline is at 4:00 p.m., New York City Time, on May 19, 2020. Additionally, Notice to 2019 Extended Term Loan Holders may review this notice regarding syndication mechanics and go-forward trading.

Answers to additional questions about the Chapter 11 process can be found by calling 877.670.2127 (Toll-Free) or 949.504.4475 (International) or by clicking here to submit an inquiry via email.